Push back on paper statement fees!

Wednesday, March 10, 2021

The world is going digital, and there are many advantages. But Consumer Action believes consumers should have the right to receive billing statements and notices on paper via the U.S. Post Office if they prefer them. To add insult to injury in the relentless push to electronic billing, companies might offer paper but charge customers a "paper statement fee." We suggest you push back on such fees. If you have been automatically switched to digital billing, contact your service provider and/or bank and ask them to revert to paper communications.

You can click here to download an editable letter template in Word. Just edit, stamp and send via the good old Post Office!

Consumer Action is a member of Keep Me Posted, which aims to protect consumers’ right to choose between paper, digital and any other available delivery method. Learn more about this campaign and how you can participate.