English Library

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.

Library of English Publications, Sorted by Date

What to know about smartphone warranties

Library: English | What to know about smartphone warranties. This tip sheet offers basic but important information about smartphone warranties, your rights, and how to make a warranty claim. Category: Consumer Rights Telecom on Aug 21, 2022

 
Smartphone warranties: Understanding and exercising your rights

Library: English | Smartphone warranties: Understanding and exercising your rights.

A smartphone can be a big investment, so it’s important to know you’ll be protected if you get a device with some sort of defect. This guide explains how smartphone warranties work, why extended warranties and insurance aren’t always a good idea, your warranty rights under the law, how to file a claim, and what to do if you’re dissatisfied with how your claim is handled.

Category: Consumer Rights Telecom on Aug 18, 2022

 
Affordable Connectivity Program

Library: English | Affordable Connectivity Program Tribal lands residents can get free internet service with enhanced benefit. This publication provides details about the FCC's Affordable Connectivity Program (ACP) for Tribal lands residents, which provides a monthly benefit of $75 that is applied to the cost of your internet service, resulting in a lower bill. Category: Internet on Mar 24, 2022

 
Get Credit for Your Hard Work (2021 Tax Year)

Library: English | Get Credit for Your Hard Work (2021 Tax Year) Low-income working taxpayers may qualify for the federal EITC. The Earned Income Tax Credit (EITC) helps low-income working taxpayers and families get more money back when they file their federal income tax return. This publication contains EITC guidelines for the 2021 tax year (for taxes due in April 2022). Category: Money Management Taxes on Jan 27, 2022

 
Press release: Survey shows Californians are still unaware of privacy rights

Library: English | Press release: Survey shows Californians are still unaware of privacy rights Greater educational outreach, better rights notices would help residents get more out of the California Consumer Privacy Act. Consumer Action and Consumer Federation of America announce in this press release the launch of their California Privacy Initiative, a project supported by the Rose Foundation, and aimed at educating Californians about the California Consumer Privacy Act (CCPA) and encouraging them to exercise their CCPA rights. Category: Privacy Rights on Jan 10, 2022

 
Executive Summary: Survey Shows Too Many Californians Are Still Unaware of Privacy Rights

Library: English | Executive Summary: Survey Shows Too Many Californians Are Still Unaware of Privacy Rights. This brief report highlights the key takeaways from of a survey of 1,507 California adults regarding their awareness of and experience with some key provisions of the California Consumer Privacy Act (CCPA). Category: Privacy Rights on Jan 10, 2022

 
Survey Report: Too Many Californians Are Still Unaware of Privacy Rights

Library: English | Survey Report: Too Many Californians Are Still Unaware of Privacy Rights. A survey of 1,507 California adults revealed that many Californians are unaware of their rights under the California Consumer Privacy Act (CCPA), while others found that exercising their rights was too complicated, or they were not entirely satisfied with businesses’ responses. This report lays out the revealing results of this survey, commissioned by Consumer Action and Consumer Federation of America (CFA) as part of their California Privacy Initiative. Category: Privacy Rights on Jan 10, 2022

 
Take action! Exercise your rights under the California Consumer Privacy Act

Library: English | Take action! Exercise your rights under the California Consumer Privacy Act. The California Consumer Privacy Act (CCPA) gives residents important rights regarding the personal information that businesses collect about them. This guide explains who and what is covered by the CCPA, describes how you can exercise your rights, and offers tips for keeping your personal data under wraps. Category: Privacy Rights on Jan 04, 2022

 
CCPA privacy survey results at a glance

Library: English | CCPA privacy survey results at a glance. Major findings from the from a survey of 1,507 California adults regarding their awareness of and experience with some key provisions of the California Consumer Privacy Act (CCPA). Category: Privacy Rights on Jan 01, 2022

 
The Role of Data Networks in the FinTech Ecosystem (Webinar) – Video

Library: English | The Role of Data Networks in the FinTech Ecosystem (Webinar) – Video. Whether consumers already use FinTech to manage their money or are considering using a FinTech app for the very first time, it’s important to understand how they share their financial account data with the apps they choose, the role data networks—sometimes called data aggregators—play, what control users have over their data, and what steps consumers can take to stay informed about the financial services they choose. This webinar, "Understanding the Role of Data Networks in the FinTech Ecosystem: What consumers need to know" focused on expanding consumer awareness of financial data sharing practices and the role of data networks in helping to achieve transparency and control. Category: FinTech Internet Technology on Nov 09, 2021

 

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