Consumer Action

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Ten Most Recent Features

Tuesday, May 14, 2019

FTC seeks comment on updates to Contact Lens Rule proposal

Wednesday, May 01, 2019

Hotline Chronicles: Cut the middleman out of vital records purchases

Jody* from New Mexico contacted our hotline to complain about a company that charged her $47 for a “vital record application package.” The pricey package didn’t even include the vital record she was seeking, which she was told would cost an additional $35!

Tuesday, April 02, 2019

Hotline Chronicles: Dog’s surgery drains owner’s resources

Monday, March 18, 2019

Newly revised: Broadband internet for low-income households

Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low-income households fast home internet service at a discount.

Tuesday, February 26, 2019

WRITE NOW: Help save the CFPB’s Payday Lending Rule

Consumer Financial Protection Bureau (CFPB) leadership, under the pro-business administration, has announced plans to gut a long-awaited, commonsense rule mandating that payday, auto title and other predatory lenders check that borrowers can actually repay the loans before they are issued. You can help by writing the CFPB! WRITE NOW!

Friday, February 08, 2019

Take our survey about location sharing

Smartphones, apps, websites and automotive devices can gather and use information based on the current location of your device in order to provide you with a variety of location-based services. In most cases you can control location sharing, either by turning location tracking off completely, disabling it for certain uses or simply powering off the device. (Emergency calls from your mobile phone use location even if you have location sharing turned off.) In this survey, we are seeking your opinion about location tracking and location data sharing. Thanks for taking the time to complete our survey!

Thursday, January 17, 2019

Survey: Many still prefer paper over digital documents

According to a new survey by Consumer Action, consumers overwhelmingly prefer to receive bills and statements on paper rather than electronically.

Friday, December 28, 2018

Our 2017-2018 Annual Report is available!

Consumer Action’s annual report for the fiscal year ending March 31, 2018, records the organization’s efforts, activities, accomplishments and partnerships. It also highlights vital statistics about our work, discloses budget and funding information, and lists staff and board members. We spotlight community-based organizations Prototypes (Los Angeles) and Ready, Aim, Advocate (St. Louis), and our staffers Tasneem Pitalwala and Lauren Hall.